TERMS AND CONDITIONS

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Thalia Tour Travel. and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis Thalia Tour Travel when making its product and/or service available on or through Thalia Tour Travel (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Note that Trip Providers may have, declare applicable, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Trip (which may include certain disclaimers and limitations of liability).

When you book a packages tour on our site, we will Email or WhatsApp you to confirm its availability within 48 hours of booking (or, if earlier, at least 24 hours before your pick-up time). We will then send you a booking confirmation.

You will not have a contract until we have confirmed your booking and taken the payment. Even if someone else is paying, the contract will be with the person who made the booking.

REFUND & RETURNS POLICY THALIA TOUR TRAVEL

Please Read Our Refund & Cancellation Policy Carefully:

1. Cancellation By Customers

More Than 30 Days Before Schedule: 90% refund of the total amount.
7–14 Days Before Schedule: 25% refund of the total amount.
Less Than 7 Days Before Schedule: No refund available.
No-Shows Or Failure To Attend Without Prior Notice : No refund.

Note: Deposits and non-refundable fees (e.g. permits or processing fees) are excluded from any refund amount.

2. Cancellation By Thalia Tour Travel

If we must cancel a tour due to unforeseen circumstances Force Majeure such as natural disasters from Government Restrictions, or Public Health Emergencies: Severe epidemics or localized disease outbreaks, customers will receive a Full Refund (100%) refund or the option to Reschedule At No Additional Cost.

3. Refund Process

All approved refunds will be processed within 14 Business Days via the original payment method. Bank processing times may vary depending on the payment channel used.

Note: The minimum transfer amount from an Indonesian bank regulation for abroad is Equivalent US$ 100, transfers cannot be made for amounts below this (depending on the selected tour package, a minimum of US$ 100 is required for a refund).

However, if you are already in Indonesia or hold an Indonesian Bank Account, we can process the refund without a minimum amount requirement.

4. Non-Refundable Items

The following are non-refundable:

Booking deposits
Payment gateway and processing fees
Entrance tickets, permits, insurance or accommodation and restaurants fees already issued to third parties (train, ferry fares and flights)

5. Changes To Booking

You may request to change your booking (such as travel date or participant name) up to 14 Days Before Departure, subject to availability and any applicable price differences or administrative fees.

Note: You can request to reschedule for a date up to Two Months after the originally scheduled date; otherwise, any deposit or payment made will be not refunded if not used.